Telstra Retail: Customer Service & Sales Consultant (Expression of Interest) in Atherton

Employment Type

Permanent

Closing Date

2 Aug 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra,we’remore than a leading telecommunications company—we’rewhere passion meets purpose. As a Retail Customer Service & Sales Consultant,you’llhave the opportunity to work for an iconic Aussie brand that’sbeen connecting Australians for generations. Youwon’tjust be a friendly face in-store—you’llbe the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• Atherton
• Cairns
• Earlville
• Smithfield

WhatYou’llBe Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

• Be the Go-To Tech Expert: Stayup-to-datewith the latest gadgets and services, offering informed guidance and solutions.

• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.

• Leave Options: Take advantage of 16 weeksof paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability topurchaseup to 4 weeks ofadditionalleave.

• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedInLearning, anddevelop your career with our Future Ready program designed to build on your skills and prepare you for your next step.

• Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!

• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.

• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It YouWe’reLooking For?

• Great Communication Skills: You’rea naturalat connecting with people and making their day better.

• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.

• Sales Drive: You’remotivated to achieve (and exceed!) sales targets and KPIs.

• Passion for Learning: You’reeager to grow and develop your skills in a dynamic environment.

• Resilience and Positivity: You have a can-do attitude, even when things get busy.

• Customer-Facing Experience: Previousexperience is a plus but notrequired—bring yourenthusiasmandwe’llteach you the rest!

Join Us at Telstra Retail:

When you become part of the Telstra team,you’rejoining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. Wecan’twait to see whatyou’llbring to our team!

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