Business Specialist in Melbourne

As a Business Specialist, you are an important contributor in providing business insights through analysing, forecasting, reporting and monitoring our business and commercial information, that support the identification of business improvement programs. You thrive on providing the data, analysis and insights for critical decision‑making purposes that support Telstra in reaching our strategic objectives as an organisation.

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well‑being and choice.

Here’s what you can expect from us:

• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affinity Groups to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender‑equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

The Business Specialist supports the delivery and adoption of technology change across the field workforce management, mobility and geospatial platforms used by Telstra Field Services. The role connects operational users with technology delivery teams across requirements, testing, release, training and post-implementation support.

Key Responsibilities

• Agile product ownership: backlog input, coordinating feature teams, pilots and phased rollout.
• Software development lifecycle and release management.
• ITIL-aligned change, planned outage and incident communication.
• Business readiness and organisational change management.
• Continuous improvement intake and governance, including assessment through operational decision forums.
• Programming languages: not a core requirement of the role.

Specialised capabilities

• Product ownership of a geospatial platform modernisation, covering deployment planning, licence and cost management, pilot selection, feedback loops and rollout of features such as CNI and red line mark‑up.
• Running improvement initiatives across multiple stakeholders, from discovery through to deployment.
• Producing training and support materials, including instructional videos, for field users.
• Presenting system changes to operational leadership and business forums.

About you

To be successful in the role, you'll bring skills and experience in:

• Essential: Bachelor degree in Information Systems, Information Technology or a related discipline.
• Gathering and analysing business requirements, and turning operational needs into system change requests.
• Pre-release testing and quality assurance, including checking application behaviour against business requirements.
• Managing releases and communicating changes for code, configuration, reference data and patch releases.
• Coordinating application licences and user access.

• Desirable: A product ownership or business analysis certification, such as PSPO, CSPO or IIBA ITIL Foundation.
• Industry knowledge and experience 3+ years in an ICT business analysis, business systems or product role. Experience in telecommunications, utilities or field service operations.
• Understanding of how field technicians work and how system changes affect day‑to‑day operational work.
• Experience supporting the replacement of end‑of‑life or limited‑support platforms.

Systems, tools and technologies

• Field workforce management, scheduling and mobile technician applications which are IFS SaaS products and AWS internally hosted and developed application support systems (Telstra examples: MyDay, TBOSS, Availability Manager).
• Esri ArcGIS, including ArcGIS Field Maps, and migrating from legacy GIS platforms (Telstra example: GE Spatial).
• Network mapping and records applications (Telstra example: MAPS4P).
• Microsoft 365, including Teams, SharePoint and PowerPoint, plus tools for creating training videos.
• Delivery and backlog tools such as Jira and Confluence.

We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability.