At a Glance
- Tasks: Deliver exceptional customer experiences and help customers find the right products.
- Company: Join Telstra, a leading telecommunications company with a focus on customer satisfaction.
- Benefits: Earn $34.36/hour plus generous discounts and flexible working hours.
- Other info: Access 17,000+ learning programs and enjoy excellent career growth opportunities.
- Why this job: Be part of a diverse team and make a real impact in customers' lives.
- Qualifications: Great communication skills and a passion for learning; experience is a bonus.
The predicted salary is between 34.36 - 34.36 $ per hour.
Job Title: Telstra Retail: Part Time Customer Service & Sales Consultant CAIRNS (Expression of Interest)
Job
Summary: As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service.
You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
- What You'll Be Doing
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
- Hourly Rate: $34.36 per hour
- Junior rates apply for those under 20 years of age.
- Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Plus 12% Superannuation.
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave
Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career
- Growth
Opportunities: Access over 17,000 learning programs through Linked In Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave - do it your way!
- Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Is It You We’re Looking For?
- Great Communication Skills: You're a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
In a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. .
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Customer Service & Sales Consultant – Cairns employer: Telstra Corporation
Telstra is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the defence sector. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working with cutting-edge technologies in locations like Canberra, Adelaide, Sydney, Melbourne, or Brisbane. Our inclusive culture prioritises work-life balance and encourages meaningful contributions to national security through advanced communication solutions.
