At a Glance
- Tasks: Deliver exceptional customer experiences and help customers find the right products.
- Company: Join Telstra, an iconic Aussie brand with a commitment to diversity and inclusion.
- Benefits: Earn $33.33/hour plus generous discounts and flexible working hours.
- Other info: Access 17,000+ learning programs and enjoy a supportive team environment.
- Why this job: Be the go-to tech expert and make a real impact on customers' lives.
- Qualifications: Great communication skills and a passion for learning; experience is a plus.
The predicted salary is between 33.33 - 33.33 $ per hour.
As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
What You’ll Be Doing:
- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
- Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
- Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
- Hourly Rate: $33.33 per hour (Junior rates apply for those under 20 years of age).
- Penalty rates: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
- Plus 12% Superannuation.
- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
- Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
- Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth.
- Flexibility: We offer flexible working hours and a supportive approach to parental leave.
- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
- Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Is it You We’re Looking For?
- Great Communication Skills: You’re a natural at connecting with people and making their day better.
- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
- Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
- Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
- Resilience and Positivity: You have a can-do attitude, even when things get busy.
- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
Our Culture & Values: Join us at Telstra Retail: When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
Customer Service & Sales Consultant employer: Telstra Corporation
Telstra is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the defence sector. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working with cutting-edge technologies in locations like Canberra, Adelaide, Sydney, Melbourne, or Brisbane. Our inclusive culture prioritises work-life balance and encourages meaningful contributions to national security through advanced communication solutions.
