At a Glance
- Tasks: Deliver exceptional customer service and resolve queries in a dynamic phone-based role.
- Company: Join Telstra Retail, a supportive team focused on customer satisfaction.
- Benefits: Enjoy 27 days annual leave, hybrid work flexibility, and ongoing training opportunities.
- Other info: Inclusive workplace committed to supporting diverse backgrounds and career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a collaborative environment.
- Qualifications: Experience in customer service with strong communication and problem-solving skills.
The predicted salary is between 47250 - 57750 $ per year.
FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.
We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.
THE ROLE
Bring your customer service skills to life in this phone‑based role as a Customer Experience Consultant. You’ll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship‑building skills, you’ll ensure every customer experience is positive and exceeds expectations.
Some of your key responsibilities will be:
- Manage and prioritise a combination of both inbound phone and email‑based customer cases and queries
- Develop excellent rapport over the phone or face to face to foster strong customer and internal relationships
- Identify complex problems and resolve them or escape where a resolution may not be achievable
ABOUT YOU
You’re an experienced customer service professional who thrives in fast‑paced environments, confident in managing complex queries and delivering outstanding outcomes. With strong communication and problem‑solving skills, you take ownership of issues, build relationships, and ensure every customer experience is positive and professional.
To be successful in this role you will have:
- Experience in a customer service environment - call centre/retail/hospitality
- Proven ability to resolve complex or ambiguous customer issues.
- Excellent verbal and written communication skills.
- Customer‑focused mindset with a commitment to quality service.
BENEFITS:
- 27 days of annual leave per year.
- Hybrid work flexibility working in an incredible office space in North Sydney overlooking the Harbour Bridge
- A ‘Dress for your Day’ policy
- 16 weeks paid parental leave for primary carers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
- Ongoing training to help you develop and grow with real career development opportunities
- Rewards program, including a range of discounts from a variety of retailers.
- An extensive range of other employee benefits.
OUR COMMITMENT TO INCLUSION
We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive. We welcome people from all backgrounds, identities and lived experiences, and we’re here to support any access requirements or adjustments throughout the recruitment process.
This is shift work which means you’ll be required to work an eight hour shift on a rotational roster between 8 am and 12 am Monday to Sunday and public holidays. We require all candidates to commit to working 37.5 hours per week full time hours.
All benefits and entitlements e.g. sick days and leave will be in accordance with the telecommunications award act of 2020 and the fair work Australian national employment standards.
What do we offer to employees?
- Discounted internet.
- Flexible working arrangement.
- Training, industry and tertiary training across all areas of our business.
- A hard‐working coffee machine and a casual dress code.
Be Part of a Supportive Team & Make a Real Difference in People's Lives!
Customer Service & Sales Consultant – Runaway Bay in Sydney employer: Telstra Corporation
Telstra is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the defence sector. With a strong commitment to employee growth, you will have access to ongoing training and development opportunities while working with cutting-edge technologies in locations like Canberra, Adelaide, Sydney, Melbourne, or Brisbane. Our inclusive culture prioritises work-life balance and encourages meaningful contributions to national security through advanced communication solutions.
