At a Glance
- Tasks: Provide top-notch support for clients using Microsoft 365, Azure, and more.
- Company: Join a billion-dollar tech enterprise with a unique culture and innovative services.
- Benefits: Flexible work options, competitive salary, and a focus on professional growth.
- Other info: Enjoy a fun workplace with arcade games and mentorship from industry leaders.
- Why this job: Be part of a dynamic team that values your input and fosters career progression.
- Qualifications: 3+ years in IT support or strong level 1 experience ready to step up.
The predicted salary is between 62100 - 75900 $ per year.
Tektalent has exclusively partnered with an Australian technology service provider that is taking the national market by storm. Our client offers a plethora of unique benefits and is dedicated to keeping the culture and morale of the team happy and fulfilled, whilst offering an environment to support customers with the latest and most innovative technology stacks. This role is permanent and offers a flexible working environment to allow you the freedom to work from the office or from home.
As a Level 2 Service Desk Engineer, you are the second line of support for our clients. This means going above and beyond in every interaction—responding quickly, solving problems with care, and showing clients that we’re committed to their success.
Qualifications & experience:
- 3+ years experience in a level 2 technical support / IT Support capacity OR strong level 1 experience with the ability to step up into a level 2 role
- Technical breadth of experience across Microsoft 365, Azure, Intune, Entra, Teams, Networking (Fortigate, Cisco, Unifi), Cloud compute, Storage & backup, Windows Server 2012 - 2021
- Advanced understanding of Microsoft Modern Work environments (M365, Teams, Azure, InTune, Entra)
- Clear communicator with strong customer engagement experience
- Self-motivated & passion for technology / Customer service
- Strong communication skills & ability to relate to people
- Experience working within an MSP (Managed Services) environment is highly attractive but not essential
Tasks & responsibilities:
- Respond to L2 / 2.5 support requests across M365, networking, backup, Azure and general modern Microsoft IT stack
- Troubleshoot and resolve incidents efficiently
- Document all ticket activity and resolution steps thoroughly
- Maintain clear and high-quality documentation
- Maintain required Microsoft certifications and complete all internal training
- Stay current across our technology stack and seek improvements to processes, knowledge bases, and workflows
- Apply strategic thinking to technical support
- Provide timely, clear, and technically sound responses that clients can rely on
- Ensure fast first contact with clients and move with urgency to resolve or escalate support issues
- Personalized progression plan allowing you to branch into your desired area of interest / specialization
- Certification and up-skilling is paramount
- Access to unrestricted ability to troubleshoot your client's whole infrastructure environment
- Varied role which allows you to get involved with projects
- Ability to travel to visit clients
- Opportunity to join the projects team on implementing solutions
- Hybrid friendly work environment / flexible working
- Access to a global network of businesses and state of the art systems
- Automation / AI invested heavily by the business
- Market leading L&D program across MS certs / Vendor up-skilling
- Join a business that recognizes high performance
- Work with a small portfolio of clients to ensure a focus on quality
- Weekly podcasts with industry leaders
- Experienced leadership team
- Unique culture focused on individuality and having fun
- Flexible work options
- Access to high profile projects for enterprise clientele
- Talented engineering team led by the best in the industry
- Join one of Australia's leading Technology Success providers
- Dedicated to adapting to innovation
- Culture of 'Better together' & 'celebrating success'
- One of the best break-out areas with onsite arcade / DJ / Games area
- A leadership team that genuinely cares about your wellbeing & happiness
Tektalent is on a mission to set the standard for how recruitment should be done.
Service Desk Engineer in Brisbane employer: Tektalent
Tektalent's client is a highly respected managed services provider in Brisbane, known for its exceptional work culture and commitment to employee satisfaction. With a focus on flexibility, professional development, and a people-first approach, this company offers a supportive environment where System Engineers can thrive, enjoy a great work-life balance, and contribute to innovative solutions for a diverse range of Australian businesses. The organisation's numerous awards as a 'Best Place to Work' reflect its dedication to fostering a positive workplace atmosphere and investing in the growth of its team members.
