Tektalent has partnered exclusively with our client who are a growing local Cyber Security / IT Business, this is a Level 2 Field Technician / Desktop Support role that has been designed for engineers that are tired of ticket-processing and routine break-fix work. Our client is a security-first MSSP with a growing MSP arm, and we're looking for an L2 Field Technician with a genuine interest in networking, infrastructure, security, hardware and cybersecurity, ready for hands‐on exposure to real client environments while helping a fast‐growing business scale.
Security isn't an add‐on; it's built into everything they do. If you want your next role to actually build toward a security or L3 career quickly, this is it.
This isn't just another break‐fix gig. You'll be a key part of a growing MSP/MSSP where you'll:
- Help shape how they support clients on‐site
- Build skills across networking, Microsoft 365, and security fundamentals
- Grow your career alongside a business that's scaling quickly
- Be recognized and rewarded as a high performer with real opportunities to step into security‐focused or L3 technical roles
They're building for the long term and want someone who wants to grow with them.
Role responsibilities
- Provide L2 support at client sites, with partial work‐from‐home flexibility
- Communicate clearly and professionally with client stakeholders and non‐technical users
- Troubleshoot hardware, software, networking, and Microsoft 365 issues in live client environments
- Administer, patch, and troubleshoot on‐premises Windows Server environments (AD DS, DNS, DHCP, file and print services)
- Troubleshoot at the virtual machine level across Hyper‐V, VMware, and Azure host resources, storage, snapshots, VM networking, and restores
- Support Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and tenant security baselines
- Apply cybersecurity fundamentals in your daily support work, and assist with vulnerability awareness and escalation
- Diagnose root causes, not just symptoms and own the client relationship from first contact to confirmed resolution
- Build and refine SOPs, knowledge base articles, and client‐facing documentation as we mature our operations
- Show strong communication and client facing skills as you will be their on‐site presence for the business
Your key attributes & experience needed
- Have 3+ years' experience in a technical support role, this experience can be from an internal IT environment or MSP
- Strong L2 technical troubleshooting capability across the Microsoft 365 stack, networking fundamentals, Azure, hardware, windows server, virtual machines
- Any exposure to network security and cyber security fundamentals is a bonus
- Are genuinely passionate about cybersecurity and want to build a career in it or around it
- Have an onsite/field or desktop support background (Ideal but not essential, service desk experience is fine)
- Enjoy client‐facing work as you like dealing with people, not just technology
- Are calm, structured, methodical, and take ownership of your work
- Own car and driver's license
- Big growth | join a founding team with serious growth plans and level up your career faster than you would in a larger, siloed business
- Breadth over pigeonholing | rather than being locked into one product or vendor, you'll get exposure across the full toolset: MSP tooling, managed detection and response, and cyber consulting
- Genuine progression | a defined pathway into L3 or security‐focused specialization, backed by certification support and real client exposure
- Exposure to projects giving you a variety of work to do rather than just churning through tickets
- Have the support of L3 escalation engineers who are experts in the industry
- You will have genuine exposure and support to grow your skills within the cyber security world
- Support for relevant networking and security certifications
- Upskilling aligned with your growth toward L3 or security‐focused roles
- High‐trust, high‐impact role | you'll be treated as the face to the client, not a name in a ticket queue
- Hybrid working flexibility
- High variety of work involved in the role, you will have the ability to be in‐front of client's and not stuck behind a phone / desk doing remote support
- Join a team of highly capable people who are hungry and determined to keep growing the business, they have had huge success and growth already
IT Support Engineer in Brisbane employer: Tektalent
Tektalent's client is a highly respected managed services provider in Brisbane, known for its exceptional work culture and commitment to employee satisfaction. With a focus on flexibility, professional development, and a people-first approach, this company offers a supportive environment where System Engineers can thrive, enjoy a great work-life balance, and contribute to innovative solutions for a diverse range of Australian businesses. The organisation's numerous awards as a 'Best Place to Work' reflect its dedication to fostering a positive workplace atmosphere and investing in the growth of its team members.
