At a Glance
- Tasks: Lead UX and product design for live entertainment experiences.
- Company: Join Ticketek, Australasia's leader in live entertainment.
- Benefits: Enjoy flexible working, free tickets, and career development opportunities.
- Other info: Be part of a diverse team that values creativity and collaboration.
- Why this job: Make a real impact on how fans engage with unforgettable live events.
- Qualifications: 7+ years in UX/Product Design with strong portfolio.
The predicted salary is between 58500 - 71500 $ per year.
Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.
With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year.
Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships.
Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime
Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.
The Role
As a Senior Product Designer in Ticketek's Product team, you'll help reimagine how fans discover, book and engage with live entertainment.
You'll bring deep UX/UI and product-design expertise to two portfolios; Event Management & Core Ticketing, and Commerce & Experience — working in cross-functional squads across web, app and marketing to design intuitive, accessible and commercially effective experiences.
Outcomes to Deliver
In this role, success looks like
- Lead end-to-end UX and product design, from discovery through wireframes, prototypes and high-fidelity design that solves real problems and aligns with commercial goals.
- Partner with Product Managers, Engineers and cross-functional squads to deliver joined-up fan experiences, while briefing and reviewing the work of our external UX agency partners.
- Build and govern our design system to keep design consistent, scalable and reusable.
- Balance commercial outcomes (conversion, revenue uplift, digital adoption) with fan outcomes (ease, satisfaction, delight) to grow engagement and lifetime value.
- Capabilities to Bring
- 7+ years' experience in UX/Product Design roles, with proven end-to-end design expertise.
- Strong portfolio demonstrating high-quality product design work across web and mobile.
- Experience working in fast-paced, agile, cross-functional environments.
- Excellent stakeholder management and collaboration skills.
- Familiarity with Figma, Sketch, Adobe XD, or similar design tools.
- Deep familiarity with Design System and component library development, including accessibility compliance.
- Experience guiding or quality-assuring agency deliverables preferred.
- Strong understanding of digital commerce and customer experience in consumer-facing organisations
Desirable additional experience
- Previous delivery of service blueprints, customer journey maps or other similar CX process artefacts
- Experience with retail, entertainment, or ticketing verticals.
- Awareness of compliance standards (WCAG, GDPR, CCPA, Australian Privacy Act)
We're Australasia's home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.
- Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
- A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
- Flexibility: Hybrid and flexible working, with flexible hours where your role allows
- Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
- Leave, your way: Annual leave plus extras like birthday leave and purchase leave
- Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
- Giving back: One paid volunteer day a year to support our community
- Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
- Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day
TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.
Learn more about TEG here – www. TEG. com. au
Senior Product Designer- (6 month contract) employer: TEG
Ticketek Entertainment Group (TEG) is an exceptional employer that champions a vibrant work culture, offering employees unique perks such as front row access to live events and flexible working arrangements. With a strong commitment to professional development through structured programs like Ticketek Academy and a focus on employee well-being, TEG fosters an inclusive environment where team members can thrive and grow in their careers while making unforgettable memories for fans across Australia and New Zealand.
