Come work for Techware, a family-owned technology company where people are at the forefront of their business. Techware is a Managed Service Provider, working with a wide range of not-for-profit organisations and local businesses; we help our clients plan, manage and support their IT systems. This is a unique role where you are our Technology Account Manager (TAM). Our technical team are supporting our client's IT and we are looking for an experienced TAM to present our work to our clients as well as direct our team on what is required to meet the client needs. We are looking for a personable, engagingTechnology Account Managerwho is able to provide IT direction for our customers and build strong relationships. Techware's business foundations are built on trust and distinctive customer experiences. Therefore, our ideal candidate will have impeccableinterpersonal and customer service skills, well organised, the ability to understand the customers' requirements and translate this to IT recommendations.
What are the Perks?
Competitive Salary Package
Supportive management team
Warm, relaxed company environment/team members
The Role:
As our TAM, you will be responsible for ensuring our customers are well informed about the state of their IT, create an IT roadmap and provide progress, make IT recommendation, quote and provide budget, maintain strong relationship and ensure that our customer's needs are met. You will give our customer's confidence in our services by keeping our customers well informed and providing fast response to their enquiries.
You will be meeting the client on a schedule basis to provide updates, present new solutions and you will provide customers a point of contact for any enquiries and concerns. You will have strong knowledge on IT to provide recommendations and work with vendors to prepare proposals, quotes and explain solution to customers.
You will prepare meeting agendas, ensure all previous meeting action items are followed up by our relevant team members, you will run the meeting, complete meeting minutes and assigned action items to all the relevant person.
You are process driven, ensuring that the right procedures, time entries and ticketing/CRM system are up to date with all actions.
Customers will enjoy experiencing how well organised you are and appreciate the service you provide in keeping the IT on track. Our team will look up to your experience and the customers will value your advice.
You will be part of a team that are working towards operation maturity and will bear witness to a growing business.
To be successful you must have:
Aminimum of5 yearsof IT experience in IT consulting or similar Role
Experience in the IT Managed Services Industry
Experience in preparing IT Proposals and Recommendations
Be able to work in afast-paced, adaptive environment
Must be aCitizenorPermanent Resident
Must have adrivers license
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