Level 2 IT Support Engineer (MSP | Hybrid | Northern Beaches)
Join a supportive MSP environment with real career progression into systems and project work—without unrealistic expectations or burnout.
This role blends service desk and onsite support across a diverse client base, working in modern Microsoft centric environments. It’s ideal for an engineer who enjoys hands on troubleshooting and wants a clear pathway toward more advanced systems or project work, without being overloaded or under supported.
You’ll work independently within scope, with structured escalation and support from senior engineers when required.
Key Responsibilities
Deliver Level 2 technical support (remote and onsite)
Troubleshoot hardware, software, and network connectivity issues
Diagnose LAN, WLAN, and VPN related issues, including connectivity, performance, and access faults
Deploy and support desktops, laptops, and mobile devices
Administer Microsoft 365 (users, mail, Teams, SharePoint)
Support Azure environments at an operational level
Assist with server and network troubleshooting under guidance
Escalate complex or infrastructure level issues appropriately
Maintain clear ticket updates and documentation
Participate in service desk and onsite rotations as required
Project Exposure
Assist with customer projects (migrations, upgrades, rollouts)
Work alongside senior engineers on cloud and infrastructure initiatives
Build systems, networking, and project skills over time in a supported environment
What We’re Looking For
Required
4–6 years’ experience in a Level 2 or similar IT support role
MSP or multiclient environment experience (highly regarded)
Experience with:
Microsoft 365 administration
Active Directory, DNS, DHCP, Group Policy
Solid network fault diagnosis skills (switching, WiFi, VLAN awareness, VPN connectivity)
Experience with ticketing and RMM tools
Able to support a mixed workload and self-prioritise effectively
Strong communication and customer service skills
Australian working rights and a valid driver’s licence
Preferred
Lives within reasonable commuting distance of the Frenchs Forest office
Exposure to Azure, virtualisation (HyperV / VMware), or backup solutions
Microsoft, Azure, or AWS certifications
macOS and/or Linux exposure
Interest in progressing toward systems or project roles
What This Role Is Not
What’s On Offer
Hybrid working environment
Exposure to varied clients and technologies
Strong senior engineering mentoring
Working with Automation products
Training and certification opportunities
Working with friendly customers
Clear career progression pathways
Supportive, professional team culture
If you’re a strong Level 2 engineer with solid troubleshooting and network diagnosis skills, and you’re located near the Northern Beaches, we’d love to hear from you.
#J-18808-Ljbffr
Contact Details:
Techstream Solutions Pty Ltd Recruitment Team
