Permanent full-time ICT Customer Support Officer role in Australia offering $75K–$80K, hands-on IT support, career growth, and potential visa sponsorship.
Company: Techno Austraisa
Employment Type: Full-time, Permanent
Work Location: In person, Australia
Salary: AUD $75,000–$80,000 per year
1. About the Role
Techno Austraisa is seeking a qualified ICT Customer Support Officer to provide technical assistance to staff, troubleshoot IT issues, maintain computer systems and networks, and ensure reliable day-to-day IT operations.
2. Key Responsibilities
- Provide first-line support for hardware, software and operating system issues.
- Log, prioritise, track and resolve IT support requests.
- Assist users with computer systems and business applications.
- Explain technical issues and provide clear guidance to users.
Installation and Configuration
- Install, configure and maintain desktops, laptops, printers and peripheral devices.
- Configure network and communication equipment, including routers, switches and phone systems.
- Install software and operating system updates.
- Set up user accounts and new workstations.
Network and Systems Maintenance
- Diagnose and resolve computer and network faults.
- Monitor systems and networks to identify and prevent technical issues.
- Assist with system upgrades, software installations and routine maintenance.
Documentation and Escalation
- Maintain accurate records of equipment, faults, repairs and support activities.
- Escalate complex technical issues to the appropriate IT specialists.
- Document troubleshooting steps and actions taken.
3. Required Knowledge and Experience
Applicants should ideally have experience in the following areas:
- ICT client services, service coordination or IT service management.
- Responding to and managing IT enquiries from different stakeholders.
- Supporting Microsoft 365, end-user devices, standard operating environments, mobile devices, user access, printing and meeting technologies.
- Providing responsive and confidential technical support to priority stakeholders.
- Documenting service requests, processes, project activities and knowledge articles.
- Working with technical teams, vendors and service providers.
- Supporting junior staff through coaching, mentoring and knowledge sharing.
- Contributing to service quality, continuous improvement and team capability.
4. Desirable Skills and Experience
The following will be highly regarded:
- Experience with ServiceNow or similar IT service management platforms.
- Preparing technical documentation, user guides, knowledge articles and training materials.
- Supporting service improvement initiatives and enhancing user experience.
- Experience working in a complex ICT environment.
5. Eligibility and Other Requirements
- Hold and maintain a valid Australian motor vehicle driver's licence.
- Have the right to work in Australia or be eligible for employer sponsorship.
- Be willing to participate in an on-call roster.
- Be available to work outside standard business hours when required.
- Receive an appropriate restriction allowance for on-call duties.
6. What we Offer
- Permanent, full-time employment.
- Annual salary of AUD $75,000–$80,000, depending on experience.
- Maternity and parental leave.
- A supportive working environment.
- Opportunities to develop professional skills and experience.
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