Customer Success Manager – AI-Powered Enterprise SaaS
On offer: $130,000 - $170,000 + Super + $145-185k OTE
Our client is a rapidly growing Australian SaaS provider specialising in AI-powered workflow automation and data optimisation solutions for corporate clients. Having achieved significant momentum in the market, they are looking to expand their team with an accomplished Customer Success Manager. This role is pivotal in supporting a growing, sophisticated client base across BFSI and Government, ensuring seamless onboarding and high-touch ongoing service delivery.
About the Role:
As a Customer Success Manager, you will act as the strategic partner for key business accounts. Your role will involve account planning, customer onboarding/support, product training, relationship building, issue resolution, data analysis, and most importantly, ensuring customers derive maximum value and efficiency from the AI-driven platform.
Responsibilities:
- Account Management: Lead account management for emerging accounts initially, with a clear progression pathway to enterprise-level clients.
- Onboarding & Configuration: Head the onboarding process for new customers, including data analysis and configuring platform settings to align with specific client requirements.
- Support & Communication: Provide first-line support, handling customer communications with speed and precision.
- Training & Demos: Conduct compelling product demonstrations and provide comprehensive training to drive user adoption.
- Product Collaboration: Work closely with the Customer Success Lead and the Product team to advocate for customer needs, including participating in the testing of new, requested features.
About You:
- High Performer: A demonstrated track record of high performance, bringing energy and innovative ideas to a fast-paced team.
- Customer-Centric: A genuine passion for understanding customers' businesses, going above and beyond to deliver excellent outcomes.
- Accountable & Supportive: Excel at taking ownership of tasks while remaining a collaborative and supportive team player.
- Proactive Problem Solver: Armed with a proactive attitude and the ability to build and nurture deep relationships based on trust.
What you'll bring:
- 3+ years in an account management, customer success, or customer onboarding role.
- Strong familiarity with SaaS/software environments and highly comfortable discussing technical or automated solutions.
- Ideally, experience supporting clients within financial services, insurance, or advanced data/workflow solutions.
On Offer:
- Join a fast-growing AI-SaaS company with endless opportunities for a rewarding, long-term career.
- Flexible work options balancing remote work with a collaborative Sydney CBD office environment.
- A collaborative, inclusive, and innovative culture where you will learn from industry experts while contributing your own expertise.
Customer Success Manager employer: Techium Consulting Group
Our client is an exceptional employer, offering a dynamic work culture that prioritises employee growth and satisfaction. With a dedicated career growth framework into Customer Success Leadership or Strategic Accounts, flexible working policies, and a modern office environment, employees are empowered to thrive while enjoying extended parental leave and lifestyle benefits. This role not only provides the opportunity to work with high-value enterprise accounts but also fosters meaningful relationships and impactful contributions in a rapidly expanding international company.
