Network Engineer (Dispatch Role) on demand ticket based support
Location: Melbourne, Australia
Type: Dispatch / Onsite Support
We are urgently looking for a Network Engineer for onsite dispatch support in Jakarta, Indonesia.
Job Description
- Install, configure, and maintain network equipment such as switches, routers, firewalls, and access points
- Perform onsite rack installation, cabling, and hardware replacement activities
- Execute configuration tasks using console access and remote management tools
- Troubleshoot network issues and perform root cause analysis (Layer 1–3 issues)
- Coordinate with remote engineering teams (e.g., Systal engineers) during deployment and fault resolution
- Conduct hardware health checks and preventive maintenance activities
- Ensure compliance with site access, safety, and operational procedures
- Support migration, upgrade, and expansion projects for network infrastructure
- Document all activities, configurations, and changes accurately in service management tools
Qualifications
- Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, switching)
Tools and Safety Equipment for Network Engineer
- Laptop
- Communication software for interaction with Systal engineers
- Complete set of screwdrivers (to open the rack from the right side, check cable clearance, and remove the power supply using a screwdriver)
- Lift / Cherry picker (required as the switch is mounted ~25–30 feet above ground; customer confirmed this needs to be brought by the engineer)
Documents required to be shared with the customer
- ABN number (document)
- Workers Compensation or Accident Insurance policy (document)
Network Engineer employer: Tech Zone LLC
Tech Zone LLC is an exceptional employer that values innovation and teamwork, providing a dynamic work environment in the heart of Melbourne. Employees benefit from ongoing professional development opportunities, a supportive culture that encourages collaboration, and the chance to work with cutting-edge technology in network engineering. With a focus on employee well-being and career growth, Tech Zone LLC stands out as a rewarding place to build a meaningful career.
