At a Glance
- Tasks: Provide top-notch tech support and troubleshoot customer issues in a dynamic environment.
- Company: Join Tech Mahindra, a leader in IT services with a focus on innovation.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for growth.
- Other info: Collaborate with diverse teams and enhance your skills in a fast-paced setting.
- Why this job: Be the hero who solves tech problems and makes customers happy every day.
- Qualifications: 2+ years in tech support and a passion for helping others.
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Sr. Recruitment Consultant @ Tech Mahindra | Resource Management, Strategic Sourcing
The ideal candidate will be responsible for delivering End-user computing support by configuring and troubleshooting our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate.
Responsibilities
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
Qualifications
- 2+ years of technical support experience
- Customer service oriented
- Strong written and verbal troubleshooting skills
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology
- IT Services and IT Consulting
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Technical Support Engineer employer: Tech Mahindra
Tech Mahindra is an exceptional employer in Sydney, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance. Join us to be part of a forward-thinking team dedicated to delivering impactful solutions while enjoying the vibrant lifestyle that Sydney has to offer.
