We're looking for an experienced Service Manager to lead the workshop at our Campbelltown TeamMoto. You'll drive performance, keep customers happy and build a strong team.
You'll report to the Dealer Principal / Group Service Manager. You'll lead a team of Service Advisors, Technicians and Apprentices, and be accountable for the department's budgeted gross and net profit while delivering a great customer experience.
What's in it for you
- $80,000 + super + commissions
- Achievable monthly bonus incentives
- Staff discounts on bikes, parts and gear
- Ongoing training and real career paths across 40+ stores
- Supportive management and a team that loves what it does
What you'll do
- Run the day-to-day operations of a busy workshop
- Keep the workshop loaded to capacity and hit department KPIs
- Work with the Dealer Principal on budgets, reporting and department performance
- Lead, roster, coach and develop Service Advisors, Technicians and Apprentices
- Work with the Parts Manager so parts are ready and jobs are delivered on time
- Manage warranty claims and handle customer concerns and escalations
- Keep the workshop safe, tidy and compliant with WHS requirements
- Keep customer satisfaction high
What you'll bring
- Proven experience as a Service Manager, Workshop Manager or senior Service Advisor stepping up
- Strong leadership skills and a track record of developing a team
- Good commercial sense: budgets, KPIs, labour efficiency and gross profit
- Excellent communication and customer service skills
- Strong organisation and attention to detail
- Experience with a dealer management system (DMS)
- Current driver's licence
Highly regarded
- A passion for motorcycles
- A trade background (e.g. Certificate III in Motorcycle or Light Vehicle Mechanical Technology)
- Automotive dealership experience. We welcome car service managers who want to make the move to motorcycles.
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Service Manager - TeamMoto Campbelltown employer: TeamMoto Motorcycles
At TeamMoto Frankston, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and personal growth. As a Motorcycle Sales Consultant, you'll enjoy the thrill of working with top brands, alongside a supportive team that prioritises your success through ongoing training and uncapped commission opportunities. Located in a vibrant community, we provide a rewarding environment where your passion for motorcycles can flourish, leading to meaningful relationships with customers and a fulfilling career.
