As a trusted Account Manager (SMB), you will be responsible for providing superior customer experiences, nurturing a portfolio of up to 70 of TGE's small to medium sized business customers, helping to identify cross-selling and upselling opportunities, as well as customer retention. You'll achieve your 'share of wallet' targets by consistently engaging and consulting with your customers via regular communications. This is a hybrid role, fifty per cent of your role will involve account management, the other fifty percent will be new business sales focused.
Key responsibilities
Using strategic market research and insights to identify and connect with new customers
Further developing and maintaining meaningful connections with customers, ensuring satisfaction and long-term partnerships
Handling trading terms, credit requests, and customer remediation with professionalism and efficiency
About you
1-2 years experience within a sales or an account management position, ideally within a service solution
Significant experience within the logistics/transportation sectors, with transferrable skills to move into account management/sales role
Solution selling/negotiation/presentations experience
A great mix of 'hunter' and 'farmer' skillsets
Positivity, tenacity, resilience, continuous improvement mindset, and results focused
Take pride in your work, driven/energetic, and dedicated
About us
TGE is an Australian company that employs over 15,000 people, and continues to enjoy huge market share & growth. Team Global Express is recognised as one of Australia's largest intermodal logistics providers.
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Account manager/ Inside Sales in Brisbane employer: Team Global Express
Team Global Express is an exceptional employer, offering a dynamic work environment in Melbourne where innovation meets operational excellence. With a strong focus on employee growth through ongoing training and development, competitive remuneration, and a commitment to inclusivity, TGE empowers its team members to make a meaningful impact in the logistics industry. Join us to be part of a forward-thinking company that values your contributions and invests in the future of freight.
