Administration and Customer Service Officer
We have a full-time permanent opportunity for an Administration & Customer Service Officer based at our Kalgoorlie depot.
This role provides both customer service and administrative support within a busy transport and logistics environment.
Key Responsibilities
- Provide administrative support to the Kalgoorlie depot team.
- Deliver high-quality customer service face-to-face and over the phone.
- Manage incoming customer enquiries in a professional and timely manner.
- Coordinate with drivers, operations, and internal teams to support smooth daily freight movements.
- Track and update consignment information using internal systems.
- Assist with POD (Proof of Delivery) processing and basic freight reconciliation.
- Support escalation handling for delayed, missing, or damaged freight.
- Maintain accurate records and data entry across operational systems.
- Assist with scheduling and prioritising urgent customer requests.
- Ensure compliance with company procedures, chain of responsibility, and safety requirements.
- Identify and elevate service or operational issues to supervisors.
- Contribute to continuous improvement of customer service processes.
About You
- Previous customer service and/or office administration experience (transport/logistics preferred).
- Strong communication skills and a customer-focused approach.
- Confident problem solver with the ability to manage queries and resolve issues.
- High attention to detail.
- Commitment to safety and following safe work practices.
- Proficient in Microsoft Office.
What We Offer
- Full-time permanent role based in Kalgoorlie.
- Supportive and safety-focused team environment.
- Opportunity to build a long‐term career in transport and logistics.
- On-the-job training and ongoing development.
- Stable role within a national organisation.
- Positive team culture where people look out for each other.
Ready to take the next step in your career? Apply now and become part of a team that values safety, support, and long‐term development.
Administration and Customer Service Officer employer: Team Global Express
Team Global Express is an exceptional employer, offering a dynamic work environment in Melbourne where innovation meets operational excellence. With a strong focus on employee growth through ongoing training and development, competitive remuneration, and a commitment to inclusivity, TGE empowers its team members to make a meaningful impact in the logistics industry. Join us to be part of a forward-thinking company that values your contributions and invests in the future of freight.
