About the Role
We are seeking a full time, Dispatch Officer to join the Courier operations team based in Woodville, SA. This role is responsible for optimising fleet productivity across pick-ups and deliveries, ensuring permanent and ad hoc runs are allocated efficiently and fairly, while maintaining a strong customer focus.
You will play a key role in coordinating daily dispatch operations, supporting drivers, and ensuring service expectations are consistently met across the metro and greater Adelaide area.
Working hours will be 9:00am–5:00pm; however, some flexibility will be required to provide coverage for leave and support the AM shift from time to time.
Key Responsibilities
- Allocate permanent and ad hoc runs using a computerised dispatch system
- Ensure vehicles and driver capacity are aligned to daily operational needs
- Route deliveries and communicate run orders for key customers
- Accept, book, and allocate jobs with accurate and complete information
- Monitor and communicate delays, issues, and service impacts promptly
- Record and update driver hours, waiting times, and job adjustments daily
- Support invoicing accuracy based on operational data
- Ensure compliance with company and legislative requirements
- Support driver onboarding, including TED unit training and usage compliance
- Contribute to safety and HSE requirements, including reporting and incident management
About You
You are organised, reliable, and comfortable working in a fast-paced transport environment. You have strong attention to detail, can manage competing priorities, and communicate effectively with drivers, customers, and internal teams.
You will bring:
- Experience in dispatch, transport coordination, or logistics operations
- Strong understanding of fleet allocation and route planning
- Strong administrative and data accuracy skills
- Ability to manage time-critical tasks under pressure
- Customer-focused mindset with strong communication skills
- Familiarity with transport compliance and CoR principles (desirable)
What We Offer
- Permanent full-time role in a key operational function
- Opportunity to work in a fast-paced, essential transport environment
- Strong team culture with supportive leadership
- Exposure to end-to-end courier operations and fleet management
- Opportunity to build experience in a large national logistics organisation
Dispatch Officer in Adelaide employer: Team Global Express
Team Global Express is an exceptional employer, offering a dynamic work environment in Melbourne where innovation meets operational excellence. With a strong focus on employee growth through ongoing training and development, competitive remuneration, and a commitment to inclusivity, TGE empowers its team members to make a meaningful impact in the logistics industry. Join us to be part of a forward-thinking company that values your contributions and invests in the future of freight.
