At a Glance
- Tasks: Shape technology asset governance and improve service operations at a purpose-led bank.
- Company: Join Teachers Mutual Bank, a leading mutual bank focused on social impact.
- Benefits: Be part of a modernisation journey with competitive pay and a values-driven culture.
- Other info: Opportunity for career growth in a supportive, inclusive environment.
- Why this job: Influence real change in banking while working with cutting-edge technology.
- Qualifications: ITIL certification and experience in IT asset management are essential.
The predicted salary is between 63000 - 77000 $ per year.
Join Teachers Mutual Bank Limited during a significant, funded, multi-year technology transformation. In this role, you’ll shape how technology assets and configuration information are governed, controlled and improved across the bank.
Working across legacy tooling and emerging platforms, you’ll help build reliable foundations for service operations, regulatory reporting and informed decision-making. Your expertise will support the integrity of our Configuration Management Database (CMDB), improve software licence compliance and make technology assets more visible and traceable throughout their lifecycles.
This is an opportunity to influence practical change within a purpose-led mutual bank, while working across technology, risk, security, procurement, finance and external service providers.
What you’ll do
- You’ll own and continually improve TMBL’s IT asset and service configuration management practices, establishing effective policies, standards, processes and controls.
- You’ll oversee CMDB governance and data quality, including configuration models, relationships, ownership, dependencies, discovery and reconciliation.
- You’ll lead software asset management and licence compliance activities, ensuring records and evidence remain ready for audits and regulatory reviews.
- Working with business and technical owners, you’ll support software maintenance planning, licensing forecasts, renewals and cost optimisation.
- You’ll provide clear reporting on asset posture, CMDB health, lifecycle status, compliance exposures, risks and remediation progress.
- You’ll integrate asset and configuration management with Change Enablement, Incident Management, Problem Management, Service Continuity, Information Security and financial management practices.
What you’ll bring
Essential experience
- You’ll have an ITIL v4 Foundation or Practitioner certification and substantial experience establishing, governing and improving ITIL-aligned practices.
- You’ll understand the complete lifecycle of hardware, software, cloud services and other technology assets, from acquisition and deployment through to recovery, disposal and record closure.
- You’ll bring experience developing governance frameworks, policies, procedures and controls that meet audit, security, regulatory and risk-management requirements.
- You can interpret complex asset, configuration, licensing, financial and risk information, turning it into clear priorities and proportionate actions.
- You’ll also be comfortable influencing senior leaders, technology teams, risk and security functions, commercial teams, auditors, vendors and service providers.
Nice to have
- Experience governing a CMDB, managing software licensing or integrating asset and configuration management with wider ITIL practices would be valuable.
- Exposure to banking, financial services or another regulated environment would also be helpful, particularly experience relating to CPS 230, CPS 234 or ISO 27001.
- Relevant tertiary qualifications or advanced ITIL, Microsoft, Azure or CompTIA certifications would be welcomed.
- If you bring much of this experience but not all of it, we’d still encourage you to apply.
Why TMBL?
You’ll contribute to the modernisation and security of the technology foundations supporting a growing digital bank. Technology is central to TMBL’s future, including digital banking, lending transformation, personalisation and emerging AI capability.
The environment combines established systems and processes with developing platforms, giving you the opportunity to strengthen today’s operations while helping shape the future state.
About TMBL
Teachers Mutual Bank Limited is one of Australia’s largest mutual banks. For 60 years, we’ve been helping Australians achieve their financial goals while staying true to our purpose: banking for good.
As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do - from the products and services we offer to the way we support our people and communities.
We’re proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability.
Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare - people who make a difference in communities every day.
When you join our bank, you’ll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we’re creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.
Service Management Specialist in Sydney employer: Teachers Mutual Bank
Teachers Mutual Bank Limited is an exceptional employer that prioritises employee growth and development, offering a collaborative work culture where your contributions directly impact the bank's risk management strategies. Located in a vibrant community, we provide competitive benefits and a supportive environment that encourages innovation and professional advancement, making it a rewarding place to build your career in enterprise risk and governance.
