Teachers Health Group is seeking an experienced Contact Centre Manager to lead a high-performing team and deliver exceptional member service. You will drive customer experience improvements and operational excellence across all interactions.
As a leader of leaders, you will coach Team Leaders, optimise staffing with Workforce Planning, and partner with key stakeholders to deliver measurable outcomes in a fast-paced environment. Hybrid working options available in Sydney.
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Hybrid Contact Centre Leader | Elevate Member Experience in Sydney employer: Teachers Health Group
Teachers Health is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to work-life balance through a hybrid working model, generous leave benefits, and a comprehensive employee wellbeing program, we foster a supportive and inclusive culture. As a leader in the health fund sector for the education community, we offer unique opportunities to make a meaningful impact while collaborating with diverse teams across various functions.
