Teachers Health Fund is seeking an experienced Contact Centre Manager to lead the day-to-day operations of our Contact Centre and ensure exceptional member experiences across every interaction. You will coach a team of Team Leaders, drive service, quality and productivity, and partner with Workforce Planning to optimise schedules and resourcing.
The ideal candidate has 3–5+ years in a leadership role within large contact centres, strong stakeholder management, and a proven track record of
Contact Centre Manager — Lead for Service Excellence in Sydney employer: Teachers Health Fund
Teachers Health is an exceptional employer dedicated to fostering a collaborative and supportive work culture, where HR professionals can thrive while making a meaningful impact on the education community. With competitive remuneration, flexible working arrangements, and a strong focus on employee wellbeing and professional development, our Fortitude Valley location offers a unique opportunity to contribute to a purpose-led organisation that genuinely cares for its people. Join us to build trusted partnerships and drive positive outcomes in a values-driven environment that champions diversity and inclusion.
