Training & Administration Support Staff

TDT Training is an accredited heavy vehicle training and assessment provider with sites across Victoria, including Bendigo, Ballarat, Sunshine, Sale, Geelong (coming soon!) and Headquarters at Hallam. We’re known for practical, one-on-one instruction from experienced trainers, and for helping people get the licences and skills that lead to real work in transport, logistics and industry. Our Bendigo office is often the first point of contact for students, employers and government clients. We’re looking for someone who will make every one of those interactions count.

About the Role

This is a hands-on support role combining training administration, customer service and office support. You will help the Bendigo office run smoothly by processing student bookings and enrolments, supporting trainers and students, managing enquiries, and keeping accurate records that meet TDT and regulatory compliance requirements.

A Typical Week Might Include

• Opening the office and preparing the day’s training schedule, student course sheets and resources
• Helping a student who’s nervous about their assessment, or an employer booking a group of drivers
• Making booking confirmation calls at least seven days before training, and rebooking students when schedules change
• Checking that enrolments, evidence and student files are complete and audit-ready
• Downloading and auditing training and assessment videos within VicRoads timeframes
• Following up unpaid invoices and keeping records current in VETtrak
• Supporting trainers with paperwork, stationery and day-to-day queries

Key Responsibilities

• Process student bookings and course enrolments, and prepare daily booking reports
• Manage reception, phone, email and face-to-face enquiries professionally and promptly
• Maintain student enrolment files and archive records each year in line with contractual and regulatory requirements (including the Standards for RTOs)
• Manage and issue VicRoads-supplied materials (NHVLAR and COC books) to authorised assessors and other sites, and keep the VicRoads register up to date
• Complete video audits and downloads, and assist with monthly VicRoads integrity audits
• Follow up unpaid invoices with students and companies in line with TDT’s payment terms
• Receive and distribute mail, order stationery and keep supplies stocked for trainers
• Attend internal meetings and take minutes when required
• Follow safe work practices and support a strong safety culture on site
• Assist with administration and other tasks as delegated

What Success Looks Like

• Bookings, course sheets and resources that line up smoothly for trainers and students
• Student records and VicRoads registers that are accurate, complete and ready for audit at any time
• Video audits, integrity audits and reports completed within required timeframes
• Students and clients who leave with a positive experience and recommend TDT
• Trusted, reliable working relationships with trainers, your manager and Head Office

About You

You’ll thrive here if you:

• See a problem, deal with it, and keep people informed
• Are patient and respectful with students from all backgrounds, including those returning to study or learning in a second language
• Understand that in a regulated industry, the paperwork matters as much as the training
• Stay calm when busy mornings, changing schedules and competing priorities come your way
• Back your colleagues and work well with a head office that’s not in the building
• Understand that safety in a heavy vehicle training environment is not negotiable

Key Selection Criteria

• Experience in an administration, customer service or office support role
• Strong administration, organisation and record-keeping skills, with close attention to detail
• Ability to manage competing priorities and meet deadlines
• Strong written and verbal communication and customer service skills
• Strong computer literacy, including Microsoft Office and accurate data entry
• Proactive, accountable, and able to work independently and as part of a team
• Current National Police Check, or willingness to obtain one
• Experience supervising, coordinating or mentoring staff, or leading a small team
• Experience assisting with the day-to-day operations of a site, branch or office
• Certificate IV or Diploma in Business Administration, Training or a related discipline
• RTO experience and an understanding of VET compliance
• Knowledge of VETtrak (desirable)
• Experience with VicRoads or WorkSafe contracts
• Familiarity with the transport, logistics or heavy vehicle industry

What We Offer

• Support and regular contact with an experienced management team
• Work that makes a visible difference, helping people gain licences and secure employment
• Opportunities to learn, grow your skills and develop towards leadership as TDT expands
• Employee wellbeing program, EAP, employee incentives and TDT social events

TDT Training is an equal opportunity employer. We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, and people from all cultural backgrounds.

To learn more about us, visit https://transportdrivertraining.com.au/