TaylorMade Golf is a leading manufacturer of high-performance golf equipment with a long history of innovative industry leading products. TaylorMade’s technological advancements touch all sectors of the golf industry, including club customisation. TaylorMade golf continues to practice the same values as it did when founded in 1979, that is continuing to deliver products that help players of all skill levels reach their potential. Our mission remains the same, create the best performing golf products in the world.
Purpose & Overall Relevance for the Organisation:
Drive customer satisfaction by managing key accounts through proactive sales support and exceptional service delivery. This role bridges commercial strategy and operational excellence to maximize account performance and retention.
Responsible for providing superior customer service and internal account management to maintain our 100% customer and consumer satisfaction rating.
Service Responsibilities
- Respond to customer inquiries and requests within agreed timeframes in an efficient, professional and friendly manner
- Process orders, provide product and pricing information, and manage order holds
- Resolve customer issues and complaints with professionalism and urgency
- Communicate proactively on order timelines and delivery expectations
- Build strong product knowledge and customer relationships
- Achieve service KPIs and contribute to team performance
- Support conversion through order book management, reporting, and follow-ups
- Assist with internal sales support
- Contribute to KPIs and continuous improvement initiatives
Skills & Qualifications
- Strong customer service and sales support mindset
- Excellent communication and relationship-building skills
- High attention to detail, organization, and time management skills
- Proven ability to manage competing priorities under pressure
- Proficiency in Microsoft Office; Dynamics 365, Oracle EBS experience preferred
- Flexible, collaborative, and performance-driven
- Minimum of 5 years' experience within customer service, in a similar role
- Golf industry knowledge is a plus, but not essential
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Customer Service Specialist in Melbourne employer: TaylorMade Golf
At TaylorMade, we pride ourselves on fostering a supportive and collaborative team culture within our Melbourne Distribution Centre. As a Material Handler, you'll not only enjoy competitive employee discounts and ongoing training but also have ample opportunities for career growth in a fast-paced environment that values teamwork and innovation. Join us and be part of a globally recognised brand dedicated to delivering excellence in the golfing world.
