Senior Specialist in Sydney

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Location: Sydney

Key Responsibilities

• Operational Support & Monitoring
  • Perform basic platform monitoring using dashboards and tools
  • Execute routine health checks and validation activities
  • Support daily BAU operational activities across HDC services
  • Identify and raise alerts/issues to senior L2/L3 team members
• Incident & Problem Support
  • Assist in incident triage, logging, and initial assessment
  • Perform basic troubleshooting using runbooks and SOPs
  • Escalate incidents to CCP Specialists or Engineers when required
  • Track incidents and support updates to stakeholders
• Change & Release Support
  • Assist in executing approved changes and deployments
  • Perform testing and basic validation post-change
  • Follow change procedures and support documentation updates
  • Work under supervision for release support activities, PIVs, Testing etc.
• Platform Configuration Support
  • Support basic configuration activities (e.g., queues, users, routing updates)
  • Assist in onboarding new users or business units
  • Maintain and update configuration records and documentation
  • Support testing of new features and enhancements
  • Respond to simple service requests and user queries
  • Provide clear and timely updates to internal users
  • Support customer onboarding and operational readiness activities
  • Escalate complex issues appropriately
• Knowledge & Process Adherence
  • Follow defined runbooks, SOPs, and operational procedures and contribute to knowledge base updates and documentation
  • Ensure adherence to governance, controls, and operational standards
• Service Management & Operations
  • Strong understanding of ITIL practices (Incident, Request, Problem, Change)
  • Experience in production support / platform operations
  • Ability to manage & report on SLAs, OLAs, and service KPIs

Top Reasons to Join Our Team at TCS Australia

• Attractive compensation & rewards: We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits.
• Global exposure with local impact: At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts.
• Empowering leadership & supportive environment: Our leadership team is committed to helping you succeed.
• Inclusive, collaborative culture: Diversity, inclusion, and respect are central to who we are.
• Continuous learning & cutting-edge innovation: We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies.

A Great Fit for the TCS Culture

• Passionate about technology and transformation
• Driven by curiosity, innovation, and continuous learning
• Excited to work in a collaborative, purpose-driven environment
• Motivated by delivering real impact for clients, communities, and society

Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.

The TCS Community in Australia and Beyond

• Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a difference.
• Local presence: A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare, telecom, and more.
• Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australia and around the world.
• Empowered workplace: We foster a culture where diversity, equity, and accessibility are integral to how we operate.

We don’t just imagine a better future — we help build it.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. We have partnered with many of the world’s largest organisations to help them transform their businesses, operating models, and technology ecosystems.

Equal Opportunity Employer: TCS is an equal opportunity employer. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.