Tata Consultancy Services is seeking a Service Desk L1 Engineer in Adelaide to deliver first-line support for end users. You will log, categorize, and prioritize incidents, perform initial troubleshooting, and resolve or escalate based on the SLA.
Strong communication and customer service skills are essential. Responsibilities include maintaining ticket updates, knowledge base contributions, and helping ensure SLA adherence while using ITSM tools such as ServiceNow, Remedy, or Freshservice.
Service Desk Technician (L1) — End-User Support Pro in Adelaide employer: Tata Consultancy Services
Tata Consultancy Services (TCS) is an exceptional employer that prioritises sustainable development and innovation, making it a great place for ISAM Developers in Sydney. With a strong commitment to employee growth through continuous learning, competitive compensation, and a collaborative culture, TCS empowers its workforce to make a meaningful impact both locally and globally. Join a diverse team where your contributions are valued, and be part of a mission-driven organisation dedicated to crafting a greener future through technology.
