At a Glance
- Tasks: Support customers and develop service reports in a dynamic team environment.
- Company: Join a leading company in mining and utilities with a focus on customer service.
- Benefits: Enjoy flexible work, paid parental leave, health discounts, and career development.
- Other info: Embrace diversity and contribute to community reconciliation efforts.
- Why this job: Make a real impact while enhancing your skills in a supportive team.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 41850 - 51150 $ per year.
As a Customer Service Representative, you will support the centralised Customer Service team based in our Cameron Park office. You will play a key role in developing and maintaining customer service reports and day to day communications with customers to support key business areas across mining, utilities, and heavy industries. As a key member of our positive, successful team your day will be varied and challenging.
This role will require you to demonstrate your commitment to quality customer service, sound interpersonal and communication skills while taking charge to consult and influence based on your interactions with our customers and data analysis.
What are we looking for from you?
- Qualifications in Business Administration and/or equivalent qualifications
- Experience with ERP systems and/or order management systems
- Minimum 2 years of relevant experience in a sales/customer service environment
- Ability to understand customer order related issues, proactively follow-up to ensure resolution and satisfaction
- Able to handle multiple tasks simultaneously and manage priorities of ongoing workload
- Excellent verbal and written communication skills
- Intermediate level experience with Microsoft Office applications
Employee Benefits
- 23 + Employee Benefits including:
- Flexible work arrangements
- Paid parental leave
- Salary packaging
- Purchased leave
- Private Health Care discounts
- Wellbeing programs and discounts
- Education assistance and personal career development
We value Equity, Diversity and Inclusion and are committed to Reconciliation through our Reflect Reconciliation Action Plan. Join us in our journey towards Reconciliation and making a meaningful impact in the community.
Customer Engagement Partner employer: TangoeFR
Ampcontrol is an exceptional employer that prioritises employee wellbeing and career growth, offering flexible work arrangements and comprehensive benefits such as paid parental leave and education assistance. Located in Newcastle or North Sydney, our collaborative work culture fosters innovation and inclusivity, empowering you to make a meaningful impact on major projects while enjoying a supportive environment that values diversity and reconciliation.
