At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex tech issues.
- Company: Join a global heavy-industries leader in a dynamic Brisbane office.
- Benefits: Earn up to A$500/day with flexible working options and a 12-month contract.
- Other info: Diversity is valued; we encourage all backgrounds to apply!
- Why this job: Make a real impact in IT while growing your skills in a supportive environment.
- Qualifications: Experience in Level 2 IT support and familiarity with ServiceNow required.
Talenza has partnered with a global heavy‑industries organisation who are currently seeking an experienced IT/Desktop Support professional to support them on a long‑term, contractual basis. The successful candidate will be able to work independently, have strong IT support experience as well as ServiceNow for ticketing. Only open to Brisbane based candidates with full working rights.
Benefits:
- Competitive day rate up to A$500 + GST per day
- 12 month contract (likely extensions)
- Flexible working environment
- Global heavy‑industries company
- Central Brisbane office location
Demonstrated Level 2 IT support experience providing onsite and remote support across enterprise desktop environments, with a strong focus on customer service and SLA‑driven incident and request resolution. Hands‑on experience supporting Microsoft technologies, including Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive), and collaboration tools such as AV and conferencing systems. Strong endpoint management capability, including workstation build, deployment, and provisioning using tools such as SCCM and Microsoft Intune, along with desktop and peripheral hardware support. Proven use of IT Service Management platforms, ideally ServiceNow, to log, prioritise, update, and resolve incidents and service requests in accordance with ITIL practices. Ability to diagnose, troubleshoot, and resolve complex technical issues, escalating to Level 3/4 support or vendors when required, while contributing to root‑cause analysis and knowledge sharing. Experience supporting IT operations and projects, including change management activities, documentation maintenance, asset and stock management, and collaboration with Service Desk, Cyber, and third‑party providers.
Thank you for your interest. At Talenza we are passionate about providing equal employment opportunities and embracing diversity. We encourage people with disabilities and those from diverse backgrounds to apply. However, please note that we are only able to proceed with those who have full rights to work in Australia.
Please apply directly or for a quicker response, contact Lewis Babcock @ Talenza through LinkedIn.
Desktop Support Analyst employer: Talenza
As a leading player in the Manufacturing and Supply Chain industry, our company offers an exceptional work environment in Sydney, where innovation meets inclusivity. We prioritise employee growth through comprehensive leadership development programs and foster a collaborative culture that values diverse perspectives. With a focus on driving digital transformation and a commitment to delivering measurable business value, we empower our team to make a significant impact while enjoying the unique lifestyle that Sydney has to offer.
