At a Glance
- Tasks: Collaborate with teams to improve customer experiences and streamline operations.
- Company: Leading consumer telecommunications business focused on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a high-performing team in a dynamic environment with great career prospects.
- Why this job: Make a real impact in the fast-paced telco industry while enhancing your skills.
- Qualifications: 5+ years as a Business Analyst with telco experience and strong communication skills.
The predicted salary is between 82800 - 101200 $ per year.
A leading consumer telecommunications business is looking for an experienced Functional Business Analyst to support strategic initiatives and business-critical projects across customer-facing products, processes and platforms. This is a great fit for a BA who can confidently bridge business and technology, and who understands how consumer telco operates end-to-end.
You'll join a high-performing delivery environment and work across business and tech teams to shape functional solutions that improve customer outcomes, streamline operations, and enable ongoing platform/process evolution.
What you will be doing:
- Partnering with stakeholders to gather, validate and prioritise functional requirements
- Translating business needs into clear requirements, user stories and acceptance criteria
- Facilitating workshops / discovery sessions to map pain points and define future-state
- Documenting as-is / to-be processes (strong process mindset required)
- Supporting solution design, business readiness, testing and implementation
- Managing stakeholder expectations and driving alignment across multiple teams
- Identifying continuous improvement opportunities in consumer product + service journeys
What you'll bring (must-haves):
- 5+ years' experience as a Business Analyst delivering change across business + technology
- Telecommunications industry experience (consumer focus strongly preferred)
- Solid understanding of consumer telco products and operational processes (e.g., order-to-activate, service change, billing impacts, customer journeys, contact centre/service workflows)
- Strong stakeholder engagement, facilitation, and documentation skills
- Experience working with Agile delivery teams and cross-functional squads
- Excellent written/verbal communication and the ability to operate in ambiguous environments
Business Analyst employer: Talenza
As a leading player in the Manufacturing and Supply Chain industry, our company offers an exceptional work environment in Sydney, where innovation meets inclusivity. We prioritise employee growth through comprehensive leadership development programs and foster a collaborative culture that values diverse perspectives. With a focus on driving digital transformation and a commitment to delivering measurable business value, we empower our team to make a significant impact while enjoying the unique lifestyle that Sydney has to offer.
