- Hybrid role with autonomy and case ownership
- Mission-led work supporting older Australians
- Permanent or 6-month FTC options available
The opportunity
Join a purpose-driven, values-led organisation in the aged care and community services space, supporting customers to get back on track with their accounts in a respectful, human way. Due to growth, there are multiple Collections Officer opportunities available, including a permanent position and a 6-month fixed-term contract, ideal for someone who enjoys phone-based engagement, negotiation, and practical problem-solving.
What’s in it for you:
- Choice of a permanent role or a 6-month fixed-term contract (FTC)
- Permanent role includes a total package remuneration structure
- Hybrid working arrangement with trust and autonomy around your workload
- Meaningful work in a mission-led sector with genuine community impact
- Clear success measures (contact activity, payment plan outcomes, case accuracy)
- Training and onboarding to get you confident with systems, processes, and structures
- Opportunity to grow into broader responsibilities or more senior collections work over time
About the role:
- Make consistent outbound calls to customers/representatives to discuss overdue accounts within community &aged care sectors.
- Negotiate realistic payment plans and clearly document outcomes in the system
- Manage a debtor caseload with follow-up schedules, accuracy, and momentum
- Partner with internal teams to resolve disputes and validate charges
- Maintain debtor files, notes, and reporting aligned to team procedures and KPIs
- Prepare for and attend local site visits to support engagement and resolution
- Support occasional interstate travel (around once or twice per year, ~3 days)
- Contribute to a steady, supportive team rhythm with check-ins and progress updates
About you:
- Comfortable making high-volume outbound calls every day (phone-first role)
- Proven resilience and calm communication with upset or confrontational callers
- Experience in collections, contact centre, customer service, or similar phone-based roles
- Confident negotiating and influencing to reach workable payment arrangements
- Empathetic, patient approach—able to balance outcomes with respect and care
- Strong admin accuracy with follow-ups, case notes, and process-led work
- Competent with Microsoft 365 (especially Outlook and Excel) and quick to learn systems
- Available for local site visits and occasional interstate travel as required
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Collections Officer in Brisbane employer: Talentpath Recruitment
The Smith Family is an exceptional employer, offering a unique opportunity to lead customer experience and strategy within one of Australia's leading children's charities. With a modern office in the heart of Sydney CBD, employees benefit from flexible hybrid working arrangements, comprehensive wellbeing programs, and inclusive leave options that support work-life balance. The organisation fosters a collaborative culture that values professional growth, providing access to leadership programs and a dedicated learning platform, making it an ideal place for those looking to make a meaningful impact while advancing their careers.
