At a Glance
- Tasks: Support homebuyers and brokers through phone and email, ensuring a smooth application journey.
- Company: Join Talented Group, a stable player in financial services with a purpose-driven mission.
- Benefits: Full-time role with a supportive team and great Sydney CBD office location.
- Other info: Thriving, fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference in people's lives by helping them achieve homeownership dreams.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 80000 - 95000 $ per year.
Love helping people? Passionate about great service? Join a team where your voice matters — and your energy, empathy, and follow-through help people take one of the biggest steps in life: buying a home.
Our client, a well-established player in the financial services/property sector, is looking for a Customer Service & Success Specialist to be the first point of contact for both customers and brokers. This isn’t a face-to-face retail role — it’s a phone and email-based position where your service, speed, and attention to detail will create a smooth, supported experience for every customer.
What you’ll do:
- Be the warm, professional voice supporting homebuyers and brokers
- Guide people through the application journey with clarity and care
- Follow up leads, assist with documentation, and prepare applications
- Work closely with credit and sales teams to solve problems and keep things moving
- Deliver standout service — every day, every interaction
What we’re looking for:
- 2+ years in a customer-focused financial services or lending role
- Strong written and verbal communication skills
- Familiarity with terms like LVR or serviceability (a bonus!)
- Passion for service, positive mindset, and laser focus on the details
- Someone who thrives in a fast-paced, team-driven environment
Join a stable, growing business in a purpose-driven role. Work with a supportive, tight-knit team in a great Sydney CBD office location. Help make homeownership dreams a reality every day.
If you're passionate about people, thrive in a service role, and want to make a difference — apply today!
Customer Service & Success Specialist in Sydney employer: Talented Group
At Talented Group, we pride ourselves on fostering a supportive and dynamic work environment where your contributions truly matter. As a Customer Service & Success Specialist in our vibrant Sydney CBD office, you'll enjoy the benefits of a close-knit team culture, opportunities for professional growth, and the chance to make a real impact in helping people achieve their homeownership dreams every day.
