Customer Relationship Management Manager
Location: Melbourne, Victoria, Australia
Base pay range: A$150,000.00/yr - A$150,000.00/yr
This range is provided by TALENTD Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are seeking a Global CRM Manager to establish and lead a newly created role for a leading activewear brand. You will be responsible for building a global CRM programme from the ground up and shaping customer experiences across all touchpoints worldwide.
Responsibilities
- Develop and own the global omnichannel CRM strategy, covering lifecycle, segmentation, retention, and loyalty.
- Lead CRM platforms, integrations, and data management to create a single customer view.
- Design and optimise personalised, omnichannel customer journeys across digital, retail, and events.
- Track and improve performance through KPIs, testing, and insights to drive growth and loyalty.
- Collaborate with global and regional stakeholders, agencies, and technology partners.
Qualifications
- 8+ years' experience in CRM, retention, or lifecycle marketing, ideally within retail or eCommerce.
- Proven experience building CRM strategies from scratch at scale, preferably globally.
- Strong hands‐on knowledge of CRM platforms, CDPs, and data‐driven marketing.
- Excellent stakeholder management, communication, and project management skills.
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Marketing and Advertising
Industries
Retail Apparel and Fashion
Customer Relationship Management Manager in Melbourne employer: TALENTD Recruitment
As a Marketing Manager in Sydney, you'll join a dynamic and close-knit team where your contributions will directly influence brand growth and marketing strategy. We offer a collaborative work culture that values initiative and creativity, alongside genuine opportunities for professional development in a thriving environment. With the chance to take ownership of impactful marketing campaigns, this role is perfect for those looking to make a meaningful impact in a growing business.
