At a Glance
- Tasks: Support SAP or Salesforce applications and resolve incidents using ITIL practices.
- Company: Join a federal government organisation with a focus on innovation.
- Benefits: 12-month contract with potential extension, hybrid work model, and career growth.
- Other info: Australian citizenship and security clearance needed for eligibility.
- Why this job: Make a difference by improving business applications in a supportive environment.
- Qualifications: Experience with SAP or Salesforce and strong troubleshooting skills required.
The predicted salary is between 63000 - 77000 $ per year.
- Application Support Analyst - SAP / Salesforce
- 12-month contract + potential 12-month extension
- Hybrid: 3 days onsite per week
We're seeking an Application Support Analyst to support business applications across SAP or Salesforce within a federal government organisation.
What You'll Do
- Investigate, triage and resolve Level 2 incidents and service requests using ITIL practices.
- Determine whether issues relate to system functionality or operational business rules.
- Work with internal teams and external vendors to resolve issues and manage escalations.
- Replicate issues and support system testing, UAT and release activities.
- Analyse data in Excel to identify trends and support reporting.
- What You'll Bring
- Experience supporting SAP or Salesforce applications.
- Experience using an ITSM tool and applying ITIL incident management processes.
- Strong troubleshooting, communication and stakeholder management skills.
- Excel analysis and reporting skills are highly regarded.
- An understanding of accessibility and inclusive digital services is desirable.
- Eligibility Requirements
- Australian citizenship and active Baseline security clearance are required.
- Ability to obtain Negative Vetting Level 1 (NV1) clearance.
Application Support Analyst - SAP /... in Sydney employer: Talent
As a Defence Cyber Security Assessor, you will join a dynamic team dedicated to safeguarding critical technology environments. Our Canberra office fosters a collaborative work culture that prioritises employee growth through continuous learning and professional development opportunities. With a strong commitment to work-life balance and a focus on meaningful contributions to national security, we offer an exceptional environment for those looking to make a real impact in the field of cyber security.
We think you need these skills to ace Application Support Analyst - SAP /... in Sydney
SAP
Salesforce
ITIL Practices
Level 2 Incident Resolution
Troubleshooting Skills
Communication Skills
Stakeholder Management
