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Connecting top-tier talent to the Victorian Government's Corporate Services sector
The Role
A leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.
You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.
Responsibilities
- Provide first-line technical support for critical infrastructure.
- Monitor alerts and respond to incidents in line with SLAs.
- Escalate unresolved issues and follow through to resolution.
- Document incidents and contribute to a central knowledge base.
About You
- 1+ year experience in a service desk, helpdesk or NOC setting.
- Excellent communication skills and a calm, customer-first approach.
- Knowledge of networking fundamentals and ITIL practices.
- Comfortable with shift work, including weekends and nights.
- Certificate, diploma, or degree in IT or related field preferred.
If this sounds like you, please apply or email Ahmad at
Seniority level
- Seniority levelNot Applicable
Employment type
- Employment typeContract
Job function
- Job functionCustomer Service, Engineering, and Information Technology
- IndustriesRadio and Television Broadcasting, Telecommunications Carriers, and Wireless Services
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Service Desk Analyst employer: Talent
As a Defence Cyber Security Assessor, you will join a dynamic team dedicated to safeguarding critical technology environments. Our Canberra office fosters a collaborative work culture that prioritises employee growth through continuous learning and professional development opportunities. With a strong commitment to work-life balance and a focus on meaningful contributions to national security, we offer an exceptional environment for those looking to make a real impact in the field of cyber security.
