12-month contract + potential 12-month extension
Hybrid working | Minimum 3 days onsite per week
Australian citizenship and current Baseline clearance mandatory
We're seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.
You'll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.
What you'll do
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12-month contract + potential 12-month extension
-
Hybrid working | Minimum 3 days onsite per week
-
Australian citizenship and current Baseline clearance mandatory
We're seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.
You'll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.
What you'll do
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Troubleshoot production integration incidents and coordinate resolution with technical and development teams.
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Maintain and configure MuleSoft and IBM API Connect APIs and applications.
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Test APIs and environments, and monitor API health, performance and usage.
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Support digital partner registration and onboarding, working with internal and external stakeholders.
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Improve support processes and maintain operational and configuration documentation.
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Participate in an on-call roster to maintain the availability and reliability of critical integration services.
What you'll bring
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At least 2-3 years' experience working with APIs and/or integration technologies.
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Experience troubleshooting issues and managing competing priorities in high-pressure environments.
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A strong understanding of API and integration technologies, with the ability to learn new platforms quickly.
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A quality-focused approach to improving processes and service delivery.
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Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.
Highly regarded
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Administration and configuration experience with MuleSoft or IBM API Connect.
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Exposure to CRM systems.
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An interest in accessibility and accessible design and development.
Mandatory requirements
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Australian citizenship.
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Current Baseline security clearance.
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Availability to work a minimum of three days onsite per week.
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Willingness to participate in an on-call support roster.
Desired Skills and Experience
- API & Integration Support
- MuleSoft
- IBM API Connect
- Production Support
- Incident Management
- API Testing
- API Monitoring & Troubleshooting
- Application Configuration
- Stakeholder Management
- Technical Documentation
- Process Improvement
- CRM Systems
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API/Integration Support Analyst in Parramatta employer: Talent
As a Defence Cyber Security Assessor, you will join a dynamic team dedicated to safeguarding critical technology environments. Our Canberra office fosters a collaborative work culture that prioritises employee growth through continuous learning and professional development opportunities. With a strong commitment to work-life balance and a focus on meaningful contributions to national security, we offer an exceptional environment for those looking to make a real impact in the field of cyber security.
