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Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.
Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.
This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.
Key activities
- Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
- Track KPIs, enforce compliance, and lead operational reporting.
Skills and experience
- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
- Proven leadership skills with the ability to empower and develop high-performing teams.
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
- Strong communication and stakeholder management skills.
- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.
Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.
Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.
Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.
This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.
Key activities
- Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
- Track KPIs, enforce compliance, and lead operational reporting.
Skills and experience
- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
- Proven leadership skills with the ability to empower and develop high-performing teams.
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
- Strong communication and stakeholder management skills.
- Relevant certifications (CCNP, JNCIP, ITIL Foundation) preferred.
- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.
Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.
Desired Skills and Experience
- IP networking (BGP, OSPF, MPLS, VPN)
- Network infrastructure (Cisco, Juniper, or equivalent)
- Network monitoring tools (e.g., SolarWinds, Zabbix, PRTG)
- ITIL-aligned operations, especially Incident and Problem Management
- Experience with ticketing platforms (e.g., ServiceNow, Remedy).
- Familiarity with carrier-grade network environments or wholesale/retail telco operations preferred
Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionInformation Technology
- IndustriesTelecommunications
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Network Operations Manager employer: Talent
As a Defence Cyber Security Assessor, you will join a dynamic team dedicated to safeguarding critical technology environments. Our Canberra office fosters a collaborative work culture that prioritises employee growth through continuous learning and professional development opportunities. With a strong commitment to work-life balance and a focus on meaningful contributions to national security, we offer an exceptional environment for those looking to make a real impact in the field of cyber security.
