At a Glance
- Tasks: Provide first-line tech support and monitor critical infrastructure incidents.
- Company: Leading telecommunications organisation with a dynamic team environment.
- Benefits: Competitive pay, comprehensive training, and flexible shift work.
- Other info: Great opportunity for growth in a 24/7 shift-based team.
- Why this job: Kickstart your IT career with hands-on experience in a supportive setting.
- Qualifications: 1+ year in helpdesk roles and strong communication skills.
The predicted salary is between 38 - 38 $ per hour.
A leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.
You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.
Responsibilities
- Provide first-line technical support for critical infrastructure.
- Monitor alerts and respond to incidents in line with SLAs.
- Escalate unresolved issues and follow through to resolution.
- Document incidents and contribute to a central knowledge base.
About You
- 1+ year experience in a service desk, helpdesk or NOC setting.
- Excellent communication skills and a calm, customer-first approach.
- Knowledge of networking fundamentals and ITIL practices.
- Comfortable with shift work, including weekends and nights.
- Certificate, diploma, or degree in IT or related field preferred.
Service Desk Analyst in Melbourne employer: Talent
As a Defence Cyber Security Assessor, you will join a dynamic team dedicated to safeguarding critical technology environments. Our Canberra office fosters a collaborative work culture that prioritises employee growth through continuous learning and professional development opportunities. With a strong commitment to work-life balance and a focus on meaningful contributions to national security, we offer an exceptional environment for those looking to make a real impact in the field of cyber security.
