Senior Contact Center Transformation Manager (Contract) in Melbourne

Senior Contact Center Transformation Manager (Contract) in Melbourne

Melbourne Temporary 60750 - 74250 $ / year (est.) On-site
T

At a Glance

  • Tasks: Lead a major Contact Centre platform migration and ensure smooth transitions.
  • Company: Talent in Melbourne, known for its innovative approach to project management.
  • Benefits: Competitive contract rate, flexible working arrangements, and opportunity to lead impactful projects.
  • Other info: Join a dynamic team and make a significant impact on business transformation.
  • Why this job: Be at the forefront of transforming contact centre operations with your expertise.
  • Qualifications: Proven experience in project management and contact centre operations.

The predicted salary is between 60750 - 74250 $ per year.

Talent in Melbourne is seeking an experienced Project Manager to lead a major Contact Centre platform migration from Cisco Wx CCE to Wx CC.

The role covers end-to-end delivery, business case development, planning, implementation, deployment and post-go-live support.

You will coordinate internal teams, business stakeholders, and external vendors, manage budgets and governance, and ensure a smooth transition with minimal disruption to critical contact centre operations.

Senior Contact Center Transformation Manager (Contract) in Melbourne employer: Talent

As a Defence Cyber Security Assessor, you will join a dynamic team dedicated to safeguarding critical technology environments. Our Canberra office fosters a collaborative work culture that prioritises employee growth through continuous learning and professional development opportunities. With a strong commitment to work-life balance and a focus on meaningful contributions to national security, we offer an exceptional environment for those looking to make a real impact in the field of cyber security.

T

Contact Details:

Talent Recruitment Team

We think you need these skills to ace Senior Contact Center Transformation Manager (Contract) in Melbourne

Project Management
Contact Centre Operations
Platform Migration
Business Case Development
Planning
Implementation
Deployment