At a Glance
- Tasks: Lead the Network Operations Centre and ensure seamless network performance and incident response.
- Company: Join a dynamic Managed Services organisation at the forefront of technology.
- Benefits: Competitive salary, career growth, and a chance to lead a high-performing team.
- Other info: Mentor teams and collaborate on future technologies in a fast-paced environment.
- Why this job: Make a real impact in a critical role that drives operational excellence and customer satisfaction.
- Qualifications: 5-7 years in NOC leadership with deep technical knowledge of IP networking.
Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business. Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation. This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.
Key activities:
- Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
- Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
- Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
- Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
- Track KPIs, enforce compliance, and lead operational reporting.
Skills and experience:
- Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
- Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
- Proven leadership skills with the ability to empower and develop high-performing teams.
- Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
- Strong communication and stakeholder management skills.
- Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.
Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.
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