Talent International is currently recruiting for a Data Entry Support Officer to join our client’s team based in Ourimbah (Hybrid). This is a 5-month contract with a view to be extended. The role is paying $45 per hour + super.
Hours of Work: 8 hours per day/ 40 per week –
About the role
Supporting client’s Customer Network Solutions team, you will accurately enter, validate and process electricity connection applications using established systems and procedures.
This is a high-volume, process-driven role involving repetitive transactional work. It would suit a reliable, detail-focused professional who enjoys structured tasks and can maintain accuracy and productivity while working independently.
Key responsibilities
- Create, update and maintain accurate data relating to network installations.
- Manage daily workloads to meet quality, productivity and processing targets.
- Investigate and resolve data discrepancies and exceptions in line with established policies and procedures.
- Provide professional customer service, responding to enquiries and resolving complaints.
- Collaborate with internal and external stakeholders to support operational requirements and data accuracy.
- Follow established processes and elevate complex issues to the Team Leader when required.
- Contribute to the review and improvement of work processes, procedures and documentation.
- Undertake other duties appropriate to the role as directed.
About you
To be successful in this role, you will have:
- A Higher School Certificate or equivalent qualification.
- Experience delivering efficient services in a commercial environment.
- Strong attention to detail and the ability to maintain accuracy across repetitive, high-volume tasks.
- Demonstrated ability to meet quality and productivity targets.
- Strong organisational and time management skills, with the ability to work independently.
- Excellent verbal and written communication skills.
- Customer service experience, including negotiation skills to resolve complaints.
- Proficiency in Microsoft Office and web-based applications such as Nearmap and Google Maps.
- Experience contributing to continuous process improvement.
An understanding of electricity supply, distribution and billing, along with experience using relevant operational systems and processes, would be advantageous.
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Data Entry Support Officer in Gosford employer: Talent
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