- Lead L2/L3 application support and operations for business-critical software
- Own incident management, production releases and service improvements
- Drive technical team performance and collaborate with product engineering
We are seeking an experienced Product Operations Manager to lead L2/L3 application support, incident and problem management, and production software releases. Drive application stability, continuous improvement and operational excellence while leading a technical team and collaborating with Product and Engineering teams. Experience with Azure, OutSystems and ITIL is highly regarded.
Responsibilities:
- Leading and overseeing Level 2 and Level 3 application and product support across business-critical software environments.
- Managing production incidents, escalations and complex application issues to maintain system availability and performance.
- Driving Incident and Problem Management activities, including root cause analysis, permanent remediation and continuous improvement.
- Coordinating and overseeing production software releases, ensuring deployment readiness, appropriate approvals and effective rollback or recovery procedures.
- Monitoring application performance and identifying opportunities to improve system reliability, supportability and customer experience.
- Collaborating with software development, product and platform engineering teams to investigate defects and implement sustainable solutions.
- Establishing and maintaining effective operational processes, support arrangements and service management practices.
- Leading, mentoring and developing technical support professionals to build a high-performing and collaborative team.
- Working with stakeholders to ensure operational risks, service levels and compliance requirements are effectively managed.
Skills and Experience:
- 7+ years' experience in application support, product operations, technical operations or a related discipline, including at least 3 years in a leadership position.
- Strong experience managing Level 2 and Level 3 support for customer-facing or business-critical applications.
- Demonstrated expertise in Incident, Problem and Release Management, including major incidents and production issue resolution.
- Experience coordinating software deployments, production changes and operational readiness activities.
- Strong understanding of ITIL frameworks, service management principles and SLA-driven environments.
- Experience supporting cloud-based and low-code application environments, ideally including Microsoft Azure and OutSystems.
- Proven ability to work closely with software engineering and product delivery teams to improve application supportability.
- Strong troubleshooting, stakeholder engagement and communication skills.
- Demonstrated experience leading and developing technical teams.
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Product Operations Manager in Adelaide employer: Talent
As a Defence Cyber Security Assessor, you will join a dynamic team dedicated to safeguarding critical technology environments. Our Canberra office fosters a collaborative work culture that prioritises employee growth through continuous learning and professional development opportunities. With a strong commitment to work-life balance and a focus on meaningful contributions to national security, we offer an exceptional environment for those looking to make a real impact in the field of cyber security.
