ACCOMMODATION MANAGER in Sydney

Job Type: Permanent position | Full time position

Job Description

The Queen's Club Position : Full Time Location : Sydney

Salary : $75,000 - $85,000 a year A rare opportunity to join a long-established private Club in Sydney's CBD. We are seeking an enthusiastic, professional Accommodation Manager to join our dynamic team in a full time capacity.

The role plays an important part in providing excellent service to our long-standing Members and their guests. The primary responsibility will be to ensure accommodation services operate efficiently and high standards of presentation of the rooms and Club are continually upheld.

You will be an experienced leader with a dedication to exceptional operational standards and service delivery.

Key Duties

• Oversee accommodation to ensure consistent operational excellence including being responsible for the day-to-day operations of the Reception, Housekeeping and Concierge team, anticipating and delivering on guest needs to achieve a high level of Member satisfaction.
• Manage budgets to enable efficient daily operations.
• Respond to Member enquiries in an efficient manner and resolve issues promptly and professionally.
• Monitor operational performance in housekeeping ensuring high service standards.
• Supervising housekeeping staff and contractors.
• Coordinate Reception and Housekeeping rosters.
• Provide ongoing staff training and recruitment in accordance with operational guidelines and SOPs.
• Establish and manage stock control systems, orders and supply processes.
• Ensure compliance with health, safety and hygiene standards.
• Prepare regular performance and operational reports.
• Maintain front office files and records as required.
• Support continuous improvement across accommodation operations.
• Ensure guest bookings are correct and confirm bookings. Checking accuracy of data and accounting entries for all transactions.
• Set up quality control measures and monitoring of all guest feedback.
• Attend Department Head meeting on weekly basis to report on reservations, property management and staff issues.

Key Attributes

• Previous experience in accommodation operations and hospitality management or related services.
• Proven skills in staff management and leadership.
• Excellent customer service skills and communication skills (verbal and written).
• Attention to detail and prompt attention to Members and Guests.
• Highly organised and ability to work under pressure.
• Providing friendly, personalised Member service in person or by phone.
• Ability to use initiative to solve problems.
• Fluent spoken and written English.
• A high standard of personal presentation and grooming standards.
• Excellent computer skills.
• Must have a strong work ethic.
• Flexibility in work hours.