Our client is seeking a proactive Service Coordinator to support its NSW service operations. Working closely with customers and field technicians, you will help keep service requests moving and ensure customers receive timely, professional support.
The role
Reporting to the Service Manager, you will manage service requests from initial enquiry through to completion. You will coordinate technicians, respond to customer queries and maintain accurate records, ensuring work is completed within agreed service levels.
This is an initial six-month contract, with potential extension. An ASAP start is preferred to allow time for handover and cross-training.
Key responsibilities
Manage service requests through to completion within agreed service levels.
Schedule and coordinate technicians, considering location, productivity and efficiency.
Allocate appropriate spare parts based on fault diagnosis.
Answer customer enquiries professionally and resolve routine queries using documented guidelines.
Accurately log calls and maintain customer records across internal systems.
Manage escalated calls and promptly raise customer concerns or service issues.
Keep customers and internal stakeholders informed of progress.
Follow company procedures, quality standards and workplace health and safety requirements.
Skills and experience
Previous experience in service coordination, scheduling or team coordination.
At least six months’ experience in a customer service environment.
Strong telephone communication skills and a customer-focused approach.
Confidence using Windows, PC applications and internal IT systems.
Strong organisation skills and the ability to manage competing priorities.
A calm, practical approach to challenging situations and customer concerns.
Ability to work independently, take ownership and raise issues appropriately.
Accurate data entry skills, with a minimum typing speed of 40 words per minute.
Benefits and additional information
Initial six-month contract.
Potential extension, with duration reviewed closer to the contract end date.
Handover and cross-training to help you settle into the role.
Varied responsibilities across customer service, scheduling and service delivery.
ASAP start preferred.
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Service Coordinator in Sydney employer: Talent International
At Talent International, we pride ourselves on being an exceptional employer within the higher education sector, offering a dynamic work environment that fosters critical thinking and innovation. Our commitment to employee growth is evident through our supportive culture, where you will have the opportunity to engage with diverse stakeholders and tackle complex business challenges. With a focus on collaboration and professional development, we ensure that our team members are equipped to thrive in their roles while making a meaningful impact in the education landscape.
