At a Glance
- Tasks: Support SAP or Salesforce applications, resolve incidents, and collaborate with teams.
- Company: Join a federal government organisation with a focus on innovation.
- Benefits: 12-month contract with potential extension, hybrid work model, and career growth.
- Other info: Australian citizenship and security clearance required.
- Why this job: Make a difference in public service while enhancing your tech skills.
- Qualifications: Experience with SAP or Salesforce and strong troubleshooting abilities.
The predicted salary is between 63000 - 77000 $ per year.
- 12-month contract + potential 12-month extension
- Hybrid: 3 days onsite per week
We’re seeking an Application Support Analyst to support business applications across SAP or Salesforce within a federal government organisation.
You’ll investigate and resolve application incidents, collaborate with business users and technical teams, and assist with testing and software releases.
What you’ll do
Investigate, triage and resolve Level 2 incidents and service requests using ITIL practices.
Determine whether issues relate to system functionality or operational business rules.
Work with internal teams and external vendors to resolve issues and manage escalations.
Replicate issues and support system testing, UAT and release activities.
Analyse data in Excel to identify trends and support reporting.
What you’ll bring
Experience supporting
SAP or Salesforce applications.
Experience using an ITSM tool and applying ITIL incident management processes.
Strong troubleshooting, communication and stakeholder management skills.
Excel analysis and reporting skills are highly regarded.
An understanding of accessibility and inclusive digital services is desirable.
Eligibility requirements
Australian citizenship and active Baseline security clearance are required.
Ability to obtain
Negative Vetting Level 1 (NV1) clearance.
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Application Support Analyst in Parramatta employer: Talent International
At Talent International, we pride ourselves on being an exceptional employer within the higher education sector, offering a dynamic work environment that fosters critical thinking and innovation. Our commitment to employee growth is evident through our supportive culture, where you will have the opportunity to engage with diverse stakeholders and tackle complex business challenges. With a focus on collaboration and professional development, we ensure that our team members are equipped to thrive in their roles while making a meaningful impact in the education landscape.
