- Level 1 phone and Email IT Support This position requires an experienced and customer-focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Accountabilities
- Troubleshoot issues with Microsoft Teams
- Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
- Document processes for Microsoft Teams
- Provide support for applications, email and technology services
- Minimum 12 months as a Service Desk Analyst
- Experience providing comprehensive first-level support for tools and applications for Microsoft Office products
- Good communication skills, both written and verbal, including a personable and professional phone manner
What's in it for you:
- Government Agency
Service Desk Analyst in Ballarat employer: Talent International
At Talent International, we pride ourselves on being an exceptional employer within the higher education sector, offering a dynamic work environment that fosters critical thinking and innovation. Our commitment to employee growth is evident through our supportive culture, where you will have the opportunity to engage with diverse stakeholders and tackle complex business challenges. With a focus on collaboration and professional development, we ensure that our team members are equipped to thrive in their roles while making a meaningful impact in the education landscape.
