Talent Forge Group seeks a Customer Operations Manager for an AI Operations Platform in Australia. You will own customer workflows, adoption, and day‐to‐day platform relationships, starting hands‐on with mapping processes, shipping workflows, and training CX teams.
You'll document patterns for the library and translate customer signals into product priorities. You'll lead adoption reviews, track success metrics, and partner with product leadership to shape the roadmap while owning customers
Founding Customer Operations Lead - AI Ops Platform in Sydney employer: Talent Forge Group
Join a dynamic and innovative AI-native SaaS company in Sydney, where you'll have the chance to lead a high-performing Customer Success team in a rapidly growing environment. With a strong focus on employee development, a collaborative work culture, and the opportunity to shape customer strategy at scale, this role offers meaningful career growth and the chance to make a significant impact in the healthcare sector. Enjoy the benefits of hybrid working and being part of a forward-thinking organisation backed by fresh VC investment.
