At a Glance
- Tasks: Support customers with onboarding, assess needs, and create action plans.
- Company: Join the NSW Government team in Parramatta.
- Benefits: Earn $41.59 per hour plus superannuation, with potential for contract extension.
- Other info: Fast-paced environment with opportunities to work with vulnerable communities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service or related fields, strong communication skills.
The predicted salary is between 41.59 - 41.59 $ per hour.
Talent International is currently recruiting Client Service Officer (Customer Foundation) to work for the NSW Government, based in Parramatta. This is an Initial 5-week contract, with the possibility of extension, paying 41.59 per hour + Super.
Start Date: ASAP
Positions: 3
About the Role
As a Client Service Officer, you will provide customers with a positive and supportive onboarding experience. You will listen to each customer's story, assess their financial circumstances and make timely decisions with their wellbeing at the centre of every interaction.
You will manage initial customer contact, identify immediate needs and develop practical action plans and budgets. Some customers may remain with the Foundation Team for up to six months, depending on the complexity of their circumstances.
Key Responsibilities
- Conduct initial customer conversations and understand their personal circumstances.
- Assess customers' financial situations, daily living needs and immediate priorities.
- Build positive and professional relationships with customers.
- Complete timely assessments and identify the complexity of each case.
- Develop practical action plans and customer budgets.
- Make immediate decisions that support customer safety and wellbeing.
- Triage complex matters and refer them to the appropriate team or service.
- Maintain accurate customer records and documentation.
- Manage multiple customer matters while meeting service standards and deadlines.
About You
To succeed in this position, you will have:
- Experience in customer service, case management, community services, financial administration or a similar environment.
- Strong communication, listening and relationship-management skills.
- The ability to discuss sensitive personal and financial circumstances with empathy.
- Sound judgement and confidence in making timely decisions.
- Strong assessment, problem-solving and prioritization skills.
- The ability to prepare basic budgets and practical action plans.
- Excellent attention to detail and accurate record-keeping skills.
- The ability to work effectively in a fast-paced and customer-focused team.
- Experience working with vulnerable customers or within government, financial services, disability, community services, guardianship or trustee environments will be highly regarded.
Client Service Officer in Sydney employer: Talent Corp
Join a forward-thinking organisation that prioritises innovation and collaboration in the healthcare sector. As a Solution Architect, you'll be part of a dynamic team dedicated to transforming healthcare technology, with ample opportunities for professional growth and development. Enjoy a supportive work culture that values your expertise and encourages you to make a meaningful impact on the future of healthcare.
