Senior Regulatory Review Adviser

• Contract until end of December - Government Agency
• Conduct Independent Reviews of Regulatory Decisions

We are seeking an experienced Senior Regulatory Review Adviser to join a Victorian Government regulatory organisation.

This role will focus on conducting independent reviews, assessing complaints and ensuring regulatory decisions are fair, consistent and compliant with relevant legislation. You will also play a key role in identifying opportunities to improve organisational processes and service delivery.

Key Responsibilities

• Conduct independent reviews of regulatory decisions, ensuring compliance with legislation, policies and procedural fairness requirements.
• Investigate and manage service-related complaints, reviewing case files and identifying opportunities for improvement.
• Prepare formal findings, recommendations and responses to complaints escalated to external agencies and government bodies.
• Work closely with internal stakeholders to improve complaint handling, decision-making processes and service standards.
• Analyse review outcomes, identify recurring issues and recommend improvements to policies, procedures and staff practices.

Key Skills and Experience

• Relevant tertiary qualification in Law, with experience in regulatory investigations, litigation or administrative decision-making.
• Strong understanding of administrative law, statutory decision-making and procedural fairness principles.
• Demonstrated experience conducting internal reviews, managing complaints or undertaking complex investigations.
• Excellent analytical, written communication and report-writing skills, with the ability to prepare clear and well-reasoned decisions.
• Strong stakeholder engagement skills, with experience working in government, regulatory bodies

What's in it for you:

• Contract until end of December
• Government Agency

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