Patient Administration Team Leader

Are you an experienced people leader with a passion for operational excellence and outstanding customer service? We're seeking a Patient Access Team Leader to oversee a busy patient administration function within a leading healthcare organisation.

Reporting to senior leadership, you will lead the Patient Access team and oversee the day-to-day operations of a busy administration function. You'll be responsible for ensuring patients receive an exceptional experience while driving operational performance, continuous improvement, and effective stakeholder engagement.

Key Responsibilities

• Lead, mentor and develop a high-performing patient administration team
• Manage recruitment, onboarding, rostering, performance, coaching and staff development
• Oversee appointment scheduling, patient waitlists and recall processes to maximise service delivery
• Manage patient enquiries, complaints and escalations with professionalism and care
• Monitor operational and financial performance, including reporting, budgets and key performance indicators

You will bring

• Demonstrated experience leading administration or patient services teams within healthcare
• Strong people leadership and coaching skills
• Experience managing patient appointments, waitlists and customer service functions
• Excellent communication and stakeholder engagement abilities
• Strong organisational skills with the ability to manage competing priorities
• Experience analysing performance metrics and implementing service improvements
• Financial administration or budget management experience will be highly regarded