Participant Support Officer (APS3)

Our client is a large values-focused Federal Government Agency supporting participants through local office services and administrative support functions.

They are seeking 2 x Participant Support Officers to provide front-of-house and operational support, manage participant enquiries, and complete accurate administrative tasks across office and business systems.

ROLE DETAILS:
Locations (VIC only): Boronia and Dandenong (2 positions available)
Eligibility: Australian Citizenship required

Arrangement: Mon-Fri, 7.5hr days - 5 days onsite

Contract length: Initial term until 31 December with strong likelihood of extension

Rate: $37.36 per hour PLUS Super

ABOUT THE ROLE:
This is a public-facing role where you'll communicate with internal and external stakeholders, provide straightforward advice, support participant enquiries, coordinate appointments, manage inboxes and complete accurate data entry.

KEY RESPONSIBILITIES:

• Provide front-of-house support including counter/reception, participant enquiries and online/self-help support
• Manage and resolve participant matters by actioning planning tasks in line with relevant legislation
• Respond to customer enquiries, provide information and refer people to appropriate services
• Manage shared inboxes, appointments and telephone enquiries
• Coordinate appointments and ensure office facilities are accessible for participants
• Complete data entry, follow-up actions and record complaints/feedback in business systems

WHAT WE'RE LOOKING FOR:

• Strong administration and customer service skills
• Clear written and verbal communication
• Ability to prioritise tasks, meet deadlines and manage competing work
• Strong attention to detail and accurate data entry
• Ability to work collaboratively and respond professionally to enquiries
• Confidence handling sensitive information with privacy and confidentiality
• Desirable: experience in disability, allied health or a related sector