At a Glance
- Tasks: Support SAP/Salesforce applications, resolve incidents, and collaborate with teams.
- Company: Join a federal government organisation with a focus on innovation.
- Benefits: 12-month contract with potential extension, hybrid work model, and career growth.
- Other info: Australian citizenship and security clearance required.
- Why this job: Make a difference in public service while enhancing your tech skills.
- Qualifications: Experience with SAP/Salesforce and strong troubleshooting abilities.
The predicted salary is between 56700 - 69300 $ per year.
- 12-month contract + potential 12-month extension
- Hybrid: 3 days onsite per week
We're seeking an Application Support Analyst to support business applications across SAP or Salesforce within a federal government organisation.
You’ll investigate and resolve application incidents, collaborate with business users and technical teams, and assist with testing and software releases.
What you’ll do
- Investigate, triage and resolve Level 2 incidents and service requests using ITIL practices.
- Determine whether issues relate to system functionality or operational business rules.
- Work with internal teams and external vendors to resolve issues and manage escalations.
- Replicate issues and support system testing, UAT and release activities.
- Analyse data in Excel to identify trends and support reporting.
What you’ll bring
- Experience supporting
SAP or Salesforce applications.
- Experience using an ITSM tool and applying ITIL incident management processes.
- Strong troubleshooting, communication and stakeholder management skills.
- Excel analysis and reporting skills are highly regarded.
- An understanding of accessibility and inclusive digital services is desirable.
Eligibility requirements
- Australian citizenship and active Baseline security clearance are required.
- Ability to obtain
Negative Vetting Level 1 (NV1) clearance.
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Application Support Analyst in Parramatta employer: Talent Corp
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